The telephonist and the service quality gap
نویسندگان
چکیده
منابع مشابه
the investigation of the relationship between type a and type b personalities and quality of translation
چکیده ندارد.
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the aim of the present study was to investigate the frequency and the type of discourse markers used in the argumentative and expository writings of iranian efl learners and the differences between these text features in the two essay genres. the study also aimed at examining the influence of the use of discourse markers on the participants’ writing quality. to this end the discourse markers us...
15 صفحه اولInvestigation of the Gap between Patients’ Perceptions and Expectations of Hospital Service Quality
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این مطالعه سعی دارد تا رابطه تفکر انتقادی و مهارت های شناختی را به عنوان دو عنصر مهم روانشناسی شناختی با کیفیت ترجمه متون ادبی و اقتصادی بررسی کند. صد دانشجوی سال آخر ترجمه که در مقطع کارشناسی مشغول به تحصیل هستند برای شرکت در این مطالعه انتخاب شدند و آزمون های تافل تفکر انتقادی و مهارت های شناختی از آنها گرفته شد. آزمون ترجمه ادبی و اقتصادی نیز برای تعیین سطح کیفیت ترجمه گرفته شد. یافته های حا...
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ژورنال
عنوان ژورنال: South African Journal of Business Management
سال: 1992
ISSN: 2078-5976,2078-5585
DOI: 10.4102/sajbm.v23i3/4.890